Privacy policy.

This privacy policy (hereinafter called the “Privacy Policy”) is an integral part of the Terms and Conditions of the DAMA Couture website, i.e. damacouture.com and damacouture.co.uk (hereinafter the “Website”). The Website also includes B2B functionality for partner boutiques and other business clients, which the Terms and Conditions refer to as the “Store” (hereinafter the “B2B Platform”).

This Privacy Policy applies to individuals accessing the Website, including the B2B Platform, or using any of our communication channels (hereinafter the “User”).

Your personal data administrator is DAMA Couture sp. z o.o., Lebiodowa 13b/1, 04-674 Warsaw, with the tax ID number (NIP) PL9522227523 (hereinafter “DAMA Couture”, “we” or “us”).

The personal data controller is DAMA Couture sp. z o.o. and can be reached at hello@damacouture.pl

We may collect and process the following data, i.e. name, address, e-mail, telephone, location, bank and credit card details, order history, size, IP address, browser ID and a website behavior (hereinafter the “Data”). The list is not exhaustive, and we may collect and process any data that is useful for our services. Not all Data is collected and processed for every User. Often the Data is limited to a few details only. The Data collected is dependent upon the purpose of processing.

We do not collect and process sensitive data such as ethnic and racial origins, etc.

The Data may be collected from the Users or their devices, the social media pages associated with DAMA Couture, customer service emails, newsletters, and orders and purchase contracts (in particular via the B2B Platform). We can also collect Data from third parties like public databases, third party processors or social media operators.

Third parties we share Data with include, but are not limited to, advertising platforms like Facebook, Instagram, Google Ads, statistical data collectors like Google Analytics, Google Tag Manager, HotJar, courier services companies like InPost, UPS, GLS, DHL, e-mailing companies like Klaviyo, SalesManago, GetResponse, and production management systems like IDEAerp.

We process the Data only for the period in which we have the legal basis to do so.

We use the Data to respond to the Users’ questions, to complete orders (in particular orders placed by partner boutiques via the B2B Platform), for development and improvement of products and services, to comply with law and regulations, to connect with the Users through social media, to show personalised advertisements.

We may use the Data to fulfil the legal grounds of a contractual obligation, legal obligation and to prepare, defend or exercise legal claims and in general where we have a legitimate interest in doing so. We may also store data which is given through consent. The Data is always handled with due care and in accordance with the applicable laws. We use data no longer than necessary and allowed in accordance with the applicable laws.

We will process the Data that is necessary for the performance of our contractual obligations. We may store specific financial data for a period of time to meet requirements set by the tax authorities. We may also process your data for the purpose of a legitimate business interest such as to strengthen our relationship with our Users and partner boutiques. We may provide the Users with communications regarding our services that we think might interest them.

We may process personal data when consent has been given. We ask the Users for consent to send newsletters. We also ask permission to place a cookie on devices in order to set up profiles and place ads. When we process data based on these legal grounds, the Users have the right to object, restrict, erase, access and ask data portability.

We take appropriate and reasonable organizational and technical security measures in order to ensure the safety of the Data. We do not share data with third parties unless it is allowed under the applicable laws, for example consent is given or if it is required by law. Our employees are trained to handle the Data with care and strict confidentiality.

Cookies are pieces of information that the Website sends to a device of the User while the User is browsing the Website. The cookies help us to improve services, analyse the activities and to personalize the individuals experience (e.g. show the right language version, etc.). The cookies will stay on a device until the User stops browsing (the “session” cookie) or until they expire or are deleted (the “persistent” cookie).

In most cases we will need consent to use cookies on the Website. The exceptions are where the cookie is essential for us to provide a service that is requested, or essential to the inherent functionality of the Website (e.g. to store items in a shopping basket and/or to use the check-out process, in particular on the B2B Platform).

There are generally three categories of cookies: functional, analytical, marketing. We use all three categories of cookies. The functional cookies are required to let the website function, as they allow website to remember the preferred language, etc. The analytical cookies allow to monitor the performance of our website and help us to understand how the User interacts with the Website. The marketing cookies are used for the marketing purposes.

Third parties may have the ability to place the cookies on the Website for the advertising purposes. Our third parties are Facebook and Google. The list is not exhaustive and may be changed without a notice. The User has the ability to request access, restriction, portability, erasure, rectification of their personal data and file a complaint regarding their data subject rights by sending an email to hello@damacouture.pl We shall respond to the User within 30 days.

The cookie policy can be amended from time to time. The most up to date version is published on the Website.

We are not responsible for the collection and processing of data by other organizations. This Privacy Policy does not address personal data of any third party. For questions or a request please contact customer service: hello@damacouture.pl