Terms & conditions.

These terms & conditions (hereinafter the “Terms”) define general terms of selling goods in the online store of DAMA Couture, i.e. damacouture.com (hereinafter the “Store”), by Adrian Latoszek, Lebiodowa 13b/1, 04-674 Warsaw, with the tax ID number (NIP) PL9521929401.

An individual or a company using the Store is hereinafter called the “Client”. By placing an order, the Client declares and confirms that the Terms have been read, accepted and will be applied to the fullest possible extent.

For the terms applicable to the orders made using the B2B functionality of the Store, please see the B2B Store section below.

All pictures, videos, and information about the goods in the Store should not be considered an offer, but an invitation to place an order. By placing the order, the Client offers that it will buy the goods on the given terms. No purchase occurs until the offer to buy the goods is accepted by the Store.

The Store sells the goods made by hands. Therefore, there might be some minor discrepancies between the photographs and the delivered goods. The photographs and videos should be understood as exemplary and serve as presentation of the indicated goods.

All prices are in EUR and with the VAT included, but excluding customs duties that may apply to the non-EU customers. Please see the B2B Store section below for the provisions specific to the orders made using the B2B functionality of the Store.

To buy any goods in the Store, the Client fills in the order form and makes a payment for the goods, choosing one of the methods, available in the Store (e.g. the Przelewy24 payment operator or a bank transfer or extended payment option).

The transaction is made when the order is accepted, and the Client receives the e-receipt. The Store does not print paper receipts due to the environmental constraints, but the e-receipts are considered the equivalent of the paper receipt for the purpose of returns, complains, etc.

The Store reserves the right not to accept the order and withdraw from a purchase transaction in case of unavailability of a product, incorrect personal data or any other obstacles that makes the Store obligations impossible to fulfill or impractical. The Client may also withdraw his order till the moment of its acceptance by the Store.

In such case, the money paid by the Client will be promptly credited back to the bank account indicated by the Client.

The Store reserves the right to withdraw any good from the service and/or remove or modify any material or content of the website, at any time. There may appear exceptional circumstances that will force the Store to refuse to execute your order, even after it was accepted and the Store reserves the right to do so at any moment and at its own discretion. The Store does not accept any liability to the Clients or any other third parties for withdrawing any product from this service, irrespective of its being sold or not, as well as for removing or changing materials or contents on the website, or for refusing to execute an order after it was accepted.

The goods ordered in the Store are delivered by the courier company. Shipping cost depends on a total weight of the goods and the place of the delivery, and it is calculated and indicated before the order form is sent by the Client.

The goods will be sent within the time indicated in the order confirmation, subject to the fact that the Store does not make the deliveries on Saturdays, Sundays, and bank holidays, and subject to the extraordinary circumstances that may occur.

If the Store is not able to keep the delivery date, the Client will be informed accordingly and will be able to choose to wait for the goods or to withdrawal from the order. For the purpose of the Terms, the delivery occurs when the package with the goods is received at the agreed delivery address.

The Client is responsible for carefully checking the goods upon their delivery and immediately notify the Store about any defects noticed.

The Client being a consumer may withdraw from the purchase transaction within 14 days form the delivery date in accordance with the applicable regulations.

The returns are carried out in accordance with the detailed instruction on the return form delivered with the goods and/or in the “Returns” section of the Store.

The returned goods shall not have any signs of use, shall be in the unchanged condition, and shall have all relevant tags. The goods shall be returned in the original packages. Returned goods, which will contain unreported defect, will not be accepted as a full return.

Return of goods to the Store shall take place immediately, not later than within 14 days from the moment of withdrawal from the purchase transaction.

The Store will credit back the Client within 14 days from the return date unless it is against the Terms. For the purpose of the Terms, the return date is the date on which the goods are received by the Store.

Any costs of goods returning are borne by the Client.

Any defects of the goods shall be immediately, but not later than within 14 days from finding the defect, notified to the Store. Such notification shall describe the defect in a clear manner, include the order number and photos of the defects (if possible).

The Store is to respond to the defect notification within 14 days.

The Client is responsible for a return of the defect goods to the Store. The costs related to the return of the goods will be credited back by the Store in the amount not higher than paid by the shop when sending the goods to the Client.

The defective goods will be exchanged for other, full-value goods, and if it is impracticable, the Store will credit back the Client in the amount equal to goods value within 14 days from the return date.

Complaints related to mechanical damages, which appeared during transport will only be investigated after preparing a damage protocol in the mode provided for and applicable in accordance with courier's procedures.

The Terms applies to the B2B functionality of the Store.

All prices in the B2B functionality of the Store are excluded of VAT, taxes and duties. The Store does not take any responsibility for the VAT, taxes or duties that my apply to the Client. All such costs will be charged to the Client.

The company accounts with the access to the B2B functionality of the Store are made and managed by the distributor. Please contact the Store at orders@damacouture.pl for the access.

The Terms are an integral part of purchase transaction concluded between the Store and the Client. The Store reserves the right to introduce changes in the Terms in case of change of legal provisions or to improve the Store work, as well as to improve protection of the Client privacy and prevent them from abuses.

Cases and issues that are not regulated by these Terms are subject to the Civil Code and other acts applicable for activity and functioning of online stores in Poland.

The court competent for all disputes arising or related to the purchase transaction between the Store and the Client is the court competent for the Store headquarters.