Terms & conditions.

These terms & conditions (hereinafter the “Terms”) apply to the DAMA Couture website, damacouture.com (hereinafter the “Website”), operated by DAMA Couture sp. z o.o., Lebiodowa 13b/1, 04-674 Warsaw, with the tax ID number (NIP) PL9522227523.

The public Website is a catalogue of DAMA Couture collections and models and provides a partner boutique finder. Consumers cannot place orders or make purchases through the public Website.

The Website also provides B2B functionality for business clients (hereinafter the “Store”). The terms applicable to the Store are set out in sections 3–8 below.

The Website presents DAMA Couture goods through photographs, videos and product information.

The goods are handmade. There may therefore be minor differences between the photographs and the actual goods. Photographs and videos are illustrative and serve to present the products.

Sections 3–8 of these Terms apply to the B2B functionality of the Store. A business client using the Store is hereinafter called the “Client”.

By placing an order in the Store, the Client declares and confirms that the Terms have been read, accepted and will be applied to the fullest possible extent.

Business accounts with access to the B2B functionality of the Store are created and managed by the distributor. Please contact the Store at orders@damacouture.pl for access.

All pictures, videos and information about the goods in the Store should not be considered an offer, but an invitation to place an order. By placing an order, the Client offers to buy the goods on the stated terms. No purchase occurs until the offer to buy the goods is accepted by the Store.

The Store sells handmade goods. There may therefore be minor differences between the photographs and the delivered goods. Photographs and videos are illustrative and serve to present the products.

All prices in the B2B functionality of the Store are in EUR and exclude VAT, taxes and duties. The Store does not take responsibility for any VAT, taxes or duties that may apply to the Client. All such costs will be charged to the Client.

To buy goods in the Store, the Client completes the order form and pays for the goods using one of the methods available in the Store, such as the Przelewy24 payment operator, a bank transfer or an extended payment option.

The transaction is concluded when the order is accepted and the Client receives the e-receipt. The Store does not print paper receipts for environmental reasons, but e-receipts are considered equivalent to paper receipts for the purposes of returns, complaints and similar matters.

The Store reserves the right not to accept an order and to withdraw from a purchase transaction if a product is unavailable, the personal data is incorrect or any other obstacle makes the Store’s obligations impossible or impractical to fulfil. The Client may also withdraw an order until it is accepted by the Store.

In such a case, the money paid by the Client will be promptly refunded to the bank account indicated by the Client.

The Store reserves the right to withdraw any goods from the service and/or remove or modify any material or content on the Store website at any time. Exceptional circumstances may force the Store to refuse to fulfil an order even after it has been accepted, and the Store reserves the right to do so at any time and at its own discretion. The Store does not accept liability to Clients or any other third parties for withdrawing a product from this service, whether it has been sold or not, for removing or changing materials or content on the Store website, or for refusing to fulfil an order after it has been accepted.

Goods ordered in the Store are delivered by a courier company. Shipping costs depend on the total weight of the goods and the delivery destination and are calculated and indicated before the Client submits the order form.

The goods will be sent within the time indicated in the order confirmation. The Store does not make deliveries on Saturdays, Sundays or public holidays, and the stated timing is subject to any extraordinary circumstances that may occur.

If the Store cannot meet the delivery date, the Client will be informed and may choose to wait for the goods or withdraw from the order. For the purposes of these Terms, delivery occurs when the package containing the goods is received at the agreed delivery address.

The Client is responsible for carefully checking the goods upon delivery and immediately notifying the Store of any defects noticed.

Any defects in the goods must be reported to the Store immediately, but no later than 14 days after the defect is discovered. The notification must clearly describe the defect and include the order number and photographs of the defect, if possible.

The Store will respond to the notification within 14 days.

The Client is responsible for returning the defective goods to the Store. The Store will reimburse the return costs up to the amount it paid to send the goods to the Client.

The defective goods will be exchanged for other goods of full value. If this is impracticable, the Store will refund the value of the goods within 14 days of the return date.

For the purposes of these Terms, the return date is the date on which the goods are received by the Store.

Complaints about mechanical damage occurring during transport will only be investigated after a damage report has been prepared in accordance with the courier’s applicable procedures.

These Terms are an integral part of purchase transactions concluded between the Store and the Client. The Store reserves the right to amend the Terms following changes in the law, to improve the operation of the Store, to improve the protection of Client privacy or to prevent abuse.

Matters not regulated by these Terms are subject to the Civil Code and other laws applicable to the operation of online stores in Poland.

The court competent for disputes arising from or related to purchase transactions between the Store and the Client is the court with jurisdiction over the Store’s headquarters.